Refund policy

Last updated: October 21, 2026

Returns

Return eligibility depends on the state of the item(s) in your order.

All approved returns must be postmarked to be returned with seven (7) days of delivery of your stone(s). *Please inspect all items as soon as possible after delivery.

Returns are only accepted in the case that a stone is delivered with physical damage or you received the wrong item in your delivery. Physical damage includes the following: 1) A physically broken stone, (a stone in two or more separate pieces), 2) A stone with chips (missing small pieces on facets or girdle).

We strive to do our utmost diligence in inspecting each and every stone listed and will describe them to be as accurate as possible.

*To request a return, please contact us immediately or as soon as possible from the date of delivery to allow for enough time for you to get the return postmarked within 7 days of delivery.

How to start a return

Whether return requests are accepted depends on the terms above and your rights under applicable law.

You must contact us before returning an item. We will assist you in the process.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing or website.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

We do not offer exchanges in any case. If you receive the wrong item, your correct item will be delivered or a refund may be determined in this specific case.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. (this refers to the delivery fee to return the item to us) We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. 

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at noblegemsales@gmail.com.